SpamBayes Outlook Addin Frequently Reported Bugs

Date: 2003-12-04
Version: 2041

1   Frequently Reported Bugs

This page has general information on the most reported bugs for the Outlook Addin. All bugs are managed at SourceForge, but in an attempt to save both your time and ours, the most commonly reported bugs are here.

If you don't see your bug listed here, please try the following:

If all else fails, you can create a new bug. Please ensure you attach a log from your session - the Troubleshooting Guide has all the details.

1.1   Installation fails with "DLL Registration" error

A number of users report errors at install time registering the DLL. Most of these helpfully say "Error 0". Some users have reported that changing the install path to a 'simpler' version solves it for them (but this seems strange to the developers!). We are tracking this in Bug 807618.

1.2   Outlook Toolbars Fail

This is a common problem, and 99% of users find that the Troubleshooting Guide solves this issue for them. However, at least one user has reported this does not work for him. We are tracking this issue in bug [ 828669 ] Toolbars refuse to work after reset.

1.3   Various issues with Outlook builtin rules

There are a number of reports regarding SpamBayes 'missing' messages that have also been processed by the builtin Outlook rules. Outlook does not expose a way of avoiding this. To work around the problem, SpamBayes has a 'Background Processing' option you can set in the Advanced tab of the SpamBayes manager. Any bugs on this issue will be closed as 'Wont Fix' ('Can't Fix' would be better, but that doesn't exist <wink>)

1.4   New Mail Icon not cleared when Spam is marked as Read

This is a known problem, but Outlook does not provide a reasonable technique for preventing it. Please see our FAQ entry on this issue.

1.5   Addin loads with "Could not watch the specified folders" error

In this bug, the log file contains:

...
File "out1.pyz/addin", line 1273, in _HookFolderEvents
File "out1.pyz/msgstore", line 539, in GetOutlookItem
File "...", line 4597, in GetFolderFromID
...
com_error: (-2147352567, 'Exception occurred.', (4096, 'Microsoft Office Outlook', 'The operation failed.',None, 0, -2147221241), None)

We are tracking this bug in [ 843521 ] E_FAIL exception watching folders disables SpamBayes.

1.6   Customize Outlook Today stops working

This is likely to be a Microsoft Issue - see a Microsoft Knowledge Base article on the issue, or our (closed) bug #810902.

1.7   PGP addin causes crashes

The PGP freeware plugin for Outlook is known to cause a number of problems, both with and without SpamBayes installed. SpamBayes seems to have no impact on how often PGP will cause Outlook to crash. If you use the PGP plugin, please disable it while you are not using it - your crashes are almost certain to stop.